Refund policy

Return & Refund Policy

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. Shoes must be returned with the original packaging and accessories.

To start a return, please contact us with your order number and reason for the return.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Once we receive and inspect the returned item, we will process your refund. Approved refunds will be issued to the original payment method.

Sale items and gift cards are non-refundable unless the item is defective or incorrect.

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Contact us for return instructions and assistance.

Luxe Collection reserves the right to refuse returns that do not meet these requirements.